Our 24-hour service desk is manned by security professionals with in-depth product knowledge, who are trained to deliver a fast, effective, first-fix response. Calls are dispatched to an engineer or technician, who will resolve the issue over the phone or proceed directly to site as part of our 24-hour call-out facility. With over 30 service vehicles and a sophisticated fleet tracking system, we make sure that the most appropriate engineer is assigned to each specific situation.
We also carry out scheduled routine maintenance in line with client requirements. Our customers can rest assured that their system will be fully supported throughout its lifecycle by local, expert engineers and technical staff. All account activity is captured in our centralised CRM database, providing continuity of service and complete transparency. With MTS Security, professional, meaningful support is only a phone call away.